At Step and Stitch, we are dedicated to providing high-quality clothing and footwear that blend elegance, comfort, and durability. If you are not completely satisfied with your purchase, we offer a return and refund policy to ensure a smooth shopping experience.
Returns
We accept returns within 3 days of receiving your order. To be eligible for a return, the item must be:
- Unused and in its original condition
- In original packaging with tags intact
- Free from any damage or alterations
your order will be replaced or exchanged within 5 to 7 business days
Return Charges: A ₹100 return processing fee will be deducted from your refund amount to cover return shipping and handling costs.
To initiate a return, please contact us:
- Email: stepandstitch@gmail.com
- WhatsApp: +91 9481569692
- Call: +91 7899732399, +91 9113599143
Once approved, we will provide return instructions.
Refunds
After receiving and inspecting the returned item, we will process your refund will be credited within 5-7 working days within your bank account. Refunds will be credited to the original payment method, minus the ₹100 return charge.
Non-Returnable Items
Due to hygiene and customization factors, certain items such as personalized products, innerwear, and discounted items may not be eligible for return.
Sustainability Commitment
As part of our responsible fashion approach, we encourage mindful purchases to minimize returns. Every piece is crafted with care to ensure it meets the highest standards of quality and style.
For any questions, feel free to reach out.
Website: https://stepandstitch.com/